Your package will be shipped with either DHL or UPS, depending on the final destination.

The goods will be ready for dispatch on or after the day following your order. Unless agreed otherwise.

Deliveries to Switzerland take 2 to 10 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents. The product prices as indicated include value-added tax as applicable in Switzerland as well as customs and handling charges, but are exclusive of German value-added tax.

In case of a return, customs duties and handling fees can be refunded only as a voucher.

Deliveries to Japan take 3 to 10 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents. The product prices as indicated include value-added tax as applicable in Japan as well as customs and handling charges, but are exclusive of German value-added tax.

In case of a return, customs duties and handling fees can be refunded only as a voucher.

Deliveries to the USA take 2 to 10 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents. The product prices as indicated include customs and handling charges, but are exclusive of German value-added tax and US sales tax.

In case of a return, customs duties and handling fees can be refunded only as a voucher.

Deliveries to countries liable to customs duties take 2 to 10 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents. The product prices as indicated are exclusive of value-added tax and customs duties, and are also exclusive of German value-added tax. Please note that DHL will charge all import sales taxes, customs duties and handling charges separately for each country. For any questions about taxes and duties in your country, please e-mail to our Customer Care Team: fashion@bettinaschoenbach.com. Please note that you will be responsible for any banking charges as may be incurred in foreign countries.

In case of a return, customs duties, import sales taxes and DHL handling charges, will not be refunded.

Germany / DHL Standard 12.00 EUR / 2-5 business days

Other EU destinations & UK / DHL Standard  17.00 EUR / 2-5 business days

US & Japan / DHL Standard 60.00 EUR / 5-10 business days

Other destinations / DHL Standard  36.00 EUR / 2-5 business days

If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 21 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality. 

All of the items featured on bettinaschoenbach.com can be returned to bettinaschoenbach.com within 30 days of receipt.

The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached.

All return shipments will be on customers expense, if the following provisions are complied with.

All return shipments are made solely using the same service as the original delivery (DHL or UPS) using the way bill or return sticker that is enclosed in the original package. The necessary documents and instructions for returning items will be enclosed in your package.

Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Italy, for instance, we can only accept a return from Italy.

In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.

Please send all returns to:

Bettina Schoenbach Design GmbH, Neue ABC-Straße 1, 20354 Hamburg, Germany, fashion@bettinaschoenbach.com

If you have questions regarding our returns policy, please contact a customer service representative: E-Mail: fashion@bettinaschoenbach.com

Phone: +49 40 89 700 778

Fax: +49 40 89 700 776

This voluntary right of return does not limit your legal rights nor does it limit your right to the above-mentioned cancellation policy.

You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

To administer your right to cancel your order, you have to inform us, Bettina Schoenbach Design GmbH, Neue ABC-Straße 1, 20354 Hamburg, Germany, fashion@bettinaschoenbach.com, Phone +49 40 89 700 778, Fax: +49 40 89 700 776, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail, fax, or an email).

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

CONSEQUENCES

If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 21 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.